Frequently Asked Questions
Everything you need to know about shopping with ZamZam Direct
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
ZamZam Direct accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, we ship to a select list of international destinations. Shipping fees and delivery times vary by country and are calculated at checkout.
How do I contact customer support?
Our support team is available via the 'Contact Us' page, through live chat on our website, or by emailing [email protected].